Privacy Policy - Thriving Minds Coaching

At Thriving Minds Coaching, your privacy is important to me. This Privacy Policy outlines how I collect, use, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information I Collect

I collect personal information directly from you when you:

• Book or enquire about coaching sessions, workshops, or teacher education sessions

• Complete intake or enquiry forms

• Subscribe to emails, newsletters, or downloadable resources

• Communicate with me via email, social media, or other channels

The types of personal information I may collect include:

• Name, email address, and contact details

• Age or date of birth (for teen clients, only where relevant)

• Information shared during coaching sessions or through forms (e.g., goals, challenges, background)

• Payment details (processed securely through third-party providers such as Stripe or Ivorey, I do not store card details)

• For minors, personal information is only collected with parental or guardian consent.

2. How I Use Your Information

Your personal information is used to:

• Provide and personalise coaching, resources, and support

• Communicate with you about appointments, updates, or relevant services

• Improve my coaching programs, educational materials, and online offerings

• Comply with legal and professional obligations

I do not sell, rent, or trade your personal information to any third party.

3. Storage and Security

All personal information is stored securely using password-protected systems and encrypted services (including Ivorey, Google Workspace, and Zoom).

Only I, Trudy Parkin, have access to your data. Any physical records are stored securely and destroyed when no longer required.

4. Zoom Sessions and AI Note-Taking

All coaching sessions are held via Zoom. Zoom offers an integrated AI note-taking tool that automatically generates meeting notes for both myself and the client. This helps us keep accurate session summaries and track your goals and progress.

If you would prefer not to use this feature, please let me know before your session, I will turn it off immediately.

5. Confidentiality and Duty of Care

Everything shared in coaching sessions is strictly confidential, except where I am legally or ethically required to act to ensure safety.

If I ever have concerns about your mental health or wellbeing, for example, if I believe there is a risk of harm to yourself or someone else, I will:

• Raise my concern with you directly and discuss the situation openly and respectfully.

• Encourage you to contact your GP, therapist, or a relevant mental health professional.

• If necessary, and particularly in cases of imminent risk, I may contact a nominated emergency contact person or appropriate support service (such as Lifeline 13 11 14 or emergency services).

All actions are guided by my Duty of Care and Ethical Practice Policy, in line with the International Coaching Federation (ICF) Code of Ethics. My priority will always be your safety, dignity, and wellbeing.

6. Access, Updates, and Removal

You have the right to:

• Access your personal information

• Request corrections or updates

• Withdraw consent or request that your data be deleted

• To make a request, please contact me directly at [email protected].

7. Website and Cookies

My website may use cookies to enhance your experience and track general site usage. You can choose to disable cookies in your browser settings if you prefer.

If you click links to external sites (e.g., social media or payment platforms), please review their privacy policies, as I am not responsible for their data practices.

8. Changes to This Policy

This policy may be updated from time to time. The most recent version will always be available on my website at www.thrivingmindscoaching.com.au.

Contact Me

If you have any questions or concerns about your privacy, please get in touch:

CONTACT

https://www.thrivingmindscoaching.com.au/contact

[email protected]

🌐 www.thrivingmindscoaching.com.au